Elf Support
Having light trouble? We're on it.
Every JVS Christmas Lighting installation includes in-season service and support for JVS-supplied materials from the date of installation through December 24, subject to the terms and conditions of our limited warranty. If something needs attention with your display, please submit an Elf Support request below.
- Your request is entered as a work order the moment you submit it.
- In most cases we aim to have an Elf Tech out to you within 24 to 48 hours, depending on the issue, location, weather, route scheduling and seasonal demand.
- Covered repairs and adjustments to JVS-supplied materials follow your JVS limited warranty.
- Your warranty begins at install and ends December 24.
Included With Every Installation
In-Season Elf Support Is Included
JVS-supplied holiday lighting and décor are covered under our limited warranty during the applicable service period. If a covered issue occurs, our Elf Support team is here to help.
Your warranty begins at install and ends December 24.
Warranty begins at install and ends December 24.
What Elf Support covers
- Bulbs or strands that stop working under normal holiday use
- Sections of a run that have gone dark or are flickering
- Timers and controllers that have drifted off schedule
- Wreaths, garland and decor that have shifted or come loose
Covered repairs and adjustments to JVS-supplied lighting and décor are provided in accordance with your JVS limited warranty during the applicable service period from installation through December 24. The signed JVS agreement and applicable limited warranty govern coverage.
What is not under warranty
- Damage caused by human error
- Damage caused by pets or rodents
- Severe weather or other events beyond JVS's reasonable control, including high winds, storms, falling branches, ice or similar conditions
- Theft or vandalism
- Products added by the client
Damage resulting from excluded conditions is not covered under the JVS limited warranty. Our team may still be able to assist; additional service, labor and/or replacement material charges may apply.
Something Not Looking Right? Our Elves Are Here to Help.
Report issues with JVS-supplied lighting, wreaths, garland, timers, connections, décor or other installed components. Here is how it works.
- 1
Submit the form
Complete the service request form in full. Texts and voicemails are not accepted for service issues. The form is what creates the work order.
- 2
We build the work order
Your submission is entered as a work order automatically, so nothing gets lost between the call and the crew.
- 3
A technician is scheduled
Our Elf Support team prioritizes each work order and, in most cases, aims to have an Elf Tech out to you within 24 to 48 hours. Response times may vary based on the nature of the issue, location, weather conditions, route scheduling and seasonal demand.
Good to Know
JVS-supplied materials, installation and in-season support.
JVS supplies all lighting and décor used in your program. Our teams install only JVS-supplied or JVS-approved materials, and we do not install, connect, modify or service client-supplied or third-party products, including brand new items purchased elsewhere.
In-Season Service & Support runs from installation through December 24, as set out in your service agreement.
- Safety and electrical load are calculated around JVS-supplied product.
- Our teams are trained on the systems, connectors and controllers we install.
- We cannot warranty the condition, age or performance of products we did not supply.
- Mixing systems creates failure points that are difficult to diagnose mid-season.
One Team. One System. One JVS Standard.
Report a Service Issue
Tell Our Elves What Needs Attention
Please provide as much information as possible. The details you provide help us determine the proper crew, equipment and replacement materials that may be needed before arriving. Every submission is entered as a work order.
Have a general question?
For anything that isn't a service issue, such as quotes, scheduling, or questions about your account, our team is happy to talk. To report a problem with an existing installation, please use the service request form above so it becomes a work order.