Elf Support
Having light trouble? We're on it.
Every JVS installation includes season-long support. If something isn't right, a strand is out, a section has gone dark, a timer has drifted, report it below and we'll get a technician out to fix it.
- Your request is entered as a work order the moment you submit it.
- In most cases we aim to have an Elf Tech out to you within 24 to 48 hours.
- Every covered repair and adjustment is included, with no extra charges.
- Your warranty begins at install and ends December 24.
Included With Every Installation
Free seasonal support.
Every JVS decoration is warranted for the Christmas season under normal holiday usage, and service calls are included in your lease program. If something stops working, we come back out and put it right.
Your warranty begins at install and ends December 24.
Warranty begins at install and ends December 24.
What Elf Support covers
- Bulbs or strands that stop working under normal holiday use
- Sections of a run that have gone dark or are flickering
- Timers and controllers that have drifted off schedule
- Wreaths, garland and decor that have shifted or come loose
What is not under warranty
- Damage caused by human error
- Damage caused by pets or rodents
- Acts of God, including storm and wind damage
- Theft or vandalism
- Products added by the client
Any of the above voids the warranty on the affected decor. We are still happy to put it right, and replacements are provided at cost.
Lights out, or more than two bulbs not working?
That is exactly what Elf Support is for. Here is how it works.
- 1
Submit the form
Complete the service request form in full. Texts and voicemails are not accepted for service issues. The form is what creates the work order.
- 2
We build the work order
Your submission is entered as a work order automatically, so nothing gets lost between the call and the crew.
- 3
A technician is scheduled
Our Elf Support team prioritizes each work order and, in most cases, aims to have an Elf Tech out to you within 24 to 48 hours. Response times may vary based on the nature of the issue, location, weather conditions, route scheduling and seasonal demand.
Good to Know
JVS-supplied materials, installation and in-season support.
JVS supplies all lighting and décor used in your program. Our teams install only JVS-supplied or JVS-approved materials, and we do not install, connect, modify or service client-supplied or third-party products, including brand new items purchased elsewhere.
In-Season Service & Support runs from installation through December 24, as set out in your service agreement.
- Safety and electrical load are calculated around JVS-supplied product.
- Our teams are trained on the systems, connectors and controllers we install.
- We cannot warranty the condition, age or performance of products we did not supply.
- Mixing systems creates failure points that are difficult to diagnose mid-season.
One Team. One System. One JVS Standard.
Report a Service Issue
Tell us what's going on.
Please provide as much information as possible. The details you provide help us determine the proper crew, equipment and replacement materials that may be needed before arriving. Every submission is entered as a work order.
Have a general question?
For anything that isn't a service issue, such as quotes, scheduling, or questions about your account, our team is happy to talk. To report a problem with an existing installation, please use the service request form above so it becomes a work order.